Return Policy
At Céleste & Nova Vermont, we are dedicated to providing a seamless shopping experience and timeless pieces crafted with care.
Our return and refund policy is designed to ensure clarity, fairness, and confidence — all while maintaining the high standard of service you expect from us.
Full Guarantee on New Products
We offer a full money-back guarantee on all new, non-discounted products.
This guarantee does not apply to items purchased during promotional or sale events.
Sale & Promotional Items
All sale or promotional items are final sale.
These items cannot be returned, refunded, or exchanged — even in cases of incorrect size or color selection.
Please review product details and sizing carefully before completing your purchase.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Céleste & Nova Vermont does not reimburse return shipping fees and is not responsible for costs associated with the return process.
Return Period
Returns must be initiated within 30 days of receiving your order.
Requests submitted after this period cannot be accepted.
Guarantee on Defective or Damaged Products
If you receive an item with a manufacturing defect or damage, you are entitled to a full refund or exchange, depending on your preference.
We take great pride in our craftsmanship and stand fully behind the quality of every piece.
How to Initiate a Return
To begin a return, please email our customer care team at:
support@celesteandnovavermont.com
Once your return is approved, you will receive detailed instructions for completing the process.
Required Return Form
Every return must include a completed return form.
Returns submitted without this form cannot be processed.
Please ensure the form is included in your package for smooth handling.