Céleste & Nova Vermont is committed to fast, reliable, and seamless delivery. Below you’ll find our timelines, methods, and what to expect from the moment you order to the moment your pieces arrive.

Processing Time

• Orders are processed within 24–48 hours after order confirmation.

• You’ll receive an order confirmation email, followed by a shipping confirmation with your tracking number once dispatched.

Delivery Times

• Typical transit time: 5–14 business days after dispatch.

• Delivery may vary due to factors beyond our control (e.g., weather, carrier capacity, customs for international shipments, seasonal demand).

Shipping Rates

• United States: Free shipping on all orders.

• International: Calculated at checkout based on destination and carrier rates.

Shipping Method

• Orders ship directly from our supplier partners.

• This streamlined model supports efficient fulfillment and consistent quality control before your order is sent.

Order Tracking

• Every shipment includes a tracking number.

• Use the link in your shipping confirmation email to follow your order via the carrier’s website.

Customs, Duties & Taxes (International Orders)

• International customers are responsible for any customs duties, VAT, or import fees assessed by their local authorities.

• Céleste & Nova Vermont is not the importer of record outside the United States.

Address Accuracy & Delivery Issues

• Please ensure your shipping address is complete and accurate at checkout.

• We are not liable for delivery delays or losses due to incorrect addresses, carrier disruptions, customs inspections, or events beyond our control.

• If a package is marked delivered by the carrier but you cannot locate it, contact the carrier first, then our customer care team for assistance.

Questions & Customer Care

For support regarding your order or this policy, reach us at:
support@celesteandnovavermont.com